FAQ

What is your shipping policy?

The normal processing is between 3-5 business days.  IF you ordered a book with a personalized message, the processing may take between 5-10 business days.  

DOMESTIC

The best way to calculate your shipping is to add items to the cart.  To see your full checkout cost, including shipping and handling, simply enter your shipping location and select your shipping method. No need to login or checkout to see your total cost with shipping.

For all standard shipping (non-express) methods in the US, please allow 5-10 business days for delivery. Your order will show as shipped in your customer account history, available by logging into my account . 

Shipping weight for each of our products is no more that 2 lbs per product. If you have a large order for standard delivery, our shipping department may choose the shipping carrier that best serves your location.  Our orders within the US and Canada are quoted directly from USPS and include our handling costs. We will split large orders into multiple packages. Please contact us for shipping option inquiries on large orders. 

INTERNATIONAL

Shipping may be extra if you live outside of the United States, Canada and/or Mexico.  If this is the case, we will be in contact with you; please send us a message Contact Us.  TLE wants to make sure that we meet all shipping rules and regulations of both the United State as well as your country.  

REFUNDS

We will offer exchanges for books that are damaged during shipping.  Please send a message on the Contact Us page, mail the damaged product to TLE and upon receipt; we will send you a new copy of the book.

How do I get José to speak at an event?

Please contact us using the Speaking Engagement Page and we will get back to you quickly.

How do I order books for my organization?

Please contact us using the Contact Us page and we will get back to you quickly.  If you order more than 50 books we offer a discount.  The delivery times will be subject to availability.

How do I get a personalized book from José?

Please go to the TLE Store to order a book and select personalized from the drop down menu.  In the comment box, please write to whom you would like the book addressed to.

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